Patreon billing question

[quote=“Jon “Sikamikanico” Clarke, post:20, topic:20434, username:Sikamikanico”]

I’ve got all the info, fret not - need Patreon to answer the question though!

I’ve manually adjusted your account, but I’m concerned the integration will override my adjustment. It runs every 4 hours, so lets see.

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No problem. Can see it’s working now so will report back later :+1:

@Sikamikanico yeah seems to have reverted back to showing ads unfortunately.

Yeah, so I think the answer is because even though you’ve paid for a year upfront, the system on Patreon’s end regards you as a free user.

The only suggestion I have at this point (I have raised a ticket) is to resubscribe as a paid tier, and see if it lets you just have the auto-renewal on, so the system can read it correctly. If you get charged in November of 2025 and don’t want to be, we’ll refund you.

If i get a different answer from Patreon, I will update.

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[quote=“Jon “Sikamikanico” Clarke, post:23, topic:20434, username:Sikamikanico”]

Yeah, so I think the answer is because even though you’ve paid for a year upfront, the system on Patreon’s end regards you as a free user.

The only suggestion I have at this point (I have raised a ticket) is to resubscribe as a paid tier, and see if it lets you just have the auto-renewal on, so the system can read it correctly. If you get charged in November of 2025 and don’t want to be, we’ll refund you.

If i get a different answer from Patreon, I will update.

[/quote]

No problem and thanks for looking into it. I’ll leave it for now as still get Patreon videos. Its strange Patreon change you to free member despite being paid up.

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